History & Quality

Our Company History

United Electric Supply Co., Inc. was founded in 1965 as a general-line distributor of electrical supplies to local industrial, commercial and construction customers in Delaware. The founder and three employees opened in an 8,000 sq. ft. former potato chip factory that had been converted from a barn. From that humble beginning, United has experienced 49 years of continuous growth.

Today, United Electric is a $200+ million operation with more than 335 employees at 21 locations throughout Delaware, Pennsylvania, Maryland, Northern Virginia and New Jersey. At the end of 1995, the employees purchased the company from the former owner, becoming a 100% employee-owned company.

As a major supplier of electrical products and solutions for the construction and industrial markets, United has consistently evolved with technological advancements to provide innovative solutions to our customers.  Today, we offer the full range of electrical products and services with concentration in: industrial automation, lighting, wire/cable/conduit, distribution and control, data communications, electro-mechanical, solar and energy solutions.

As a major electrical supplier for the building and industrial trades, United had evolved in relation to technological and marketplace developments. Today, it offers the full range of products and services with concentration in seven major areas: industrial automation, lighting, wire/cable/conduit, gear and control, data communications, electro-mechanical and energy solutions.

Through a trained staff of engineers and product specialists, the company provides value-added services that include one of the largest inventories of top-quality, state-of-the-art products on the East Coast, engineering expertise, hands-on product testing and training, lighting design and application capabilities, comprehensive automation solutions, on-site trailers and the warehousing of customer inventory.

Quality

Corporate Vision
“To be the supplier of choice for electrical products, services, and solutions with a commitment to independent employee ownership.”

Quality Mission
“To deliver exceptional service to our customers, while maintaining the highest standards for courtesy, knowledge and ethics.”

Quality at United is basically four principles: Customer service, Employee involvement, Measured performance, and Continuous improvement. Our Quality Process has given us the opportunity to incorporate these 4 principles into our daily work.

Award Winning Quality:
United Electric is a four-time recipient of the State of Delaware Quality Award in honor of W.L. (Bill) Gore, and the 1995 recipient of the Delaware State Chamber Superstars in Business award. United applies the Baldrige National Quality Criteria for Performance Excellence as our benchmark for quality standards. As the recipient of these awards, we have been recognized for our approach and implementation of quality standards and improved customer satisfaction in areas such as Leadership, Valuing People, Operational Processes, Supplier Partnering, Community Impact, and Measured Results.

Customer Service:
United’s goal has always been “to be the BEST in our industry by providing 100% Error Free Service – Every order shipped on time, every time, error free.” This goal has not changed. Our quality efforts are aimed at achieving this goal. We want our customers to know they can rely on United to deliver what they want, when they want it — the first time, every time! In other words, “Exceeding our customers’ expectations…” to keep them coming back again and again.

Employee Involvement
The quality culture at United is Employee Involvement. As employee owners, we know the future of our company depends on every employee’s participation and dedication to customer service. Every employee is trained and empowered to be the best in servicing customer needs.

Measured Performance
With the help of United’s Customer Advisory Team, our Real Performance Measures (RPM’s) were developed to show our progress towards error free customer service. This information, provided quarterly to our customers, is a “report card” of United’s service. The RPM’s are critical indicators of the effectiveness of our quality efforts. The Real Performance Measures are:

On-Time Delivery, Fill Rates, Shipping Accuracy, Invoice Accuracy, Credit Memo Cycle Time, Customer Satisfaction.

Continuous Improvement
We use an extensive information database, designed and developed in-house, to provide performance measures, illustrate results, and analyze our performance and best practices. This information is crucial in assessing and improving our service.

To continuously improve our customer service is the challenge we’ve incorporated into our day-to-day operation. United’s Quality Process has provided the foundation to achieve these goals and challenges.

Contact us for more information regarding United’s Quality Process.